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Warranty

Our manufacturer’s warranty guarantees your machine against any malfunction or product defect. It systematically applies to new equipment puchases and is valid from the machine invoice date.
Brochure

How to begin your warranty claim?

In order to begin your warranty claim, you may contact 'Warranty Department' through our Customer Call Center by phone or by email - Download the PDF form and submit 

Phone: 1-800-225-3765 - Press 5 for Warranty


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Optimum, Compact
vertical mast, RT scissor lift, lightweight, telescopic boom, lightweight icones_garantie_constructeur-02.png icones_garantie_constructeur-02.png
Spare Parts
Warranty Period 5 years on structural elements
60 months or 1500 h of use
2 years on structural elements
24 months or 1500 h of use
24 months 6 months
Cost of the Parts
Transport cost of the parts*
Cost for returning defective parts*
Cost of labor* - -

* See our warranty terms and conditions.


Our components and machines tested for a 15 years lifespan !

Our components and our machines are tested for a lifespan of 15 years, in theoretical conditions to allow them to go as far as possible despite environmental phenomena (terrain, weather, operator's behaviour...).
 
What does the Haulotte warranty cover?
The manufacturer’s warranty covers your Haulotte equipment for components and workmanship. It systematically applies to new equipment purchases and is valid from the date of delivery of the machine.
 

Haulotte warranty 5 years scissor lifts

Unmatched reliability worth a 5-YEAR WARRANTY

Haulotte is the only manufacturer of lifting equipment to offer a worldwide 5-year warranty on its electric scissor lifts.

On models: OPTIMUM 1931, COMPACT 2032 E, 2647 E, 2632 E, 3247 E, 3947 E.

  • 5-year of 60 months or 1,500 hours
  • Including : Cost of parts, transport costs of parts, cost of returning, cost of labor.

The warranty applies systematically to purchases of new equipment, ordered after January 1st 2024, and is valid from the date of invoice of the machine.

Are you the new owner of a Haulotte machine?

If so, have you registered your machine with us yet?
It's important because :
  • Stay up-to-date on specific product improvements, safety campaigns, and other technical campaigns.
  • Successfully process warranty claims.
  • Access technical support & technical documentation specific to the machine serial number.

Need help with your machine's warranty or a part?

Get the right information at the right time